Frequently Asked Questions
Everything you need to know about our solid wood furniture and shipping.
What materials are Plank+Beam products made from?
We specialize in high-quality furniture crafted from solid wood, including slow-grown New Zealand pine, to ensure durability and a beautiful natural aesthetic for your home.
How long does shipping typically take?
Most orders are processed within 1-2 business days. Standard ground shipping typically takes 3-7 business days depending on your location within the continental United States.
Do you offer a warranty on your furniture?
Yes, we offer a one-year limited warranty on all our products that covers manufacturing defects in materials and workmanship under normal residential use.
What is your return policy?
We want you to love your purchase. If you are not satisfied, you can return your item within 30 days of delivery. Please note that items must be in their original packaging and unassembled.
Is assembly required for your products?
Yes, our furniture is designed to be shipped efficiently, which requires some assembly. We provide clear, step-by-step instructions and all necessary hardware in every box.
How should I care for my solid wood furniture?
To maintain the finish, wipe with a soft, dry cloth. Avoid using harsh chemical cleaners or placing furniture in direct sunlight or near heat sources, as this can cause the wood to warp or fade.